My friends over at CLS tell me that their HCAHPS management tool will be unveiled/debuted/announced at the Healthcare Service Excellence Conference, Nov 5-7 2008, in Louisville.
From what I know (and I’ve been sworn to secrecy), it’s worth the trip to Louisville.
…I suspect you’ll be hearing more about this (and CLS) in the months ahead.
The link [...]
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May 20, 2008, 1:00pm CDT – The HCAHPS Leadership Development Intensive is designed specifically to help hospitals drive their HCAHPS scores, and position themselves for maximum P4P results.
The HCAHPS LDI presents a customized road-map to HCAHPS success (both short and long-term). Through an audio conference and two coaching sessions, hospital leadership will be equipped to [...]
Filed under: HCAHPS, Service Excellence | Tagged: HCAHPS | Leave a Comment »
As HCAHPS begins to transform even small and rural hospitals, the need to report excellent scores has never been more important.
Until now, a comprehensive service excellence process has been beyond the reach of many small and critical access hospitals. My friend Brian Lee, CEO of Custom Learning Systems, will be presenting a compelling case study [...]
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