Most hospitals have a strategy around managing HCAHPS scores.
The gap between ‘good’ and ‘great’ seems to be the degree to which the senior team is able to be proactively engaged in the process. Are priorities set? What are the consequences of failure? What are the VBP-consequences of not reaching and sustaining HCAHPS targets? Is it better to maintain or improve?
The degree to which these and other issues are integrated into a comprehensive HCAHPS and VBP strategy will to a large degree, determine its success.
So, where do you start?
- CMS has published volumes of data on the subject as we all know, much of it available through their various sites.
- Speak with your survey vendor, as they’ll have excellent intelligence and insight to help you along.
- Connect with your state hospital association for resources
- Scour the web…my friend Brian Lee at Custom Learning Systems is offering a Value-Based Purchasing calculator tool to get you started
- Develop your own/system tool
…the point I want to leave you with today is: get it done. Take the time to develop a strategy around VBP (not just the patient experience measures!), because cash will be on the table in the not-too-distant future.
Best,
Dennis.
Filed under: HCAHPS, Value-Based Purchasing
