In my experience as both a hospital CEO and survey company executive, I have experienced and seen the direct link between accountability and success.
It’s a concept that is so fundamental to our training as managers, that it often gets lost in the ‘busy-ness’ of our daily lives as specialist-managers.
And that’s a shame, because ownership is the precursor of accountability; and accountability breeds action, which always produces results.
So, my advice is: affect short term change in your scores…before it’s too late, and disappointing HCAHPS scores give way to disastrous VBP results.
I urge you to bring your internal accountability systems to bear…make them work for you now:
- Engage your team before you’re in a desperate situation
- Consider the long term, and not just the ‘band-aid’ of the short-term
- Hire a coach to make sure you stay on track, and that your results are delivered
Filed under: HCAHPS, Value-Based Purchasing
