May 20, 2008, 1:00pm CDT – The HCAHPS Leadership Development Intensive is designed specifically to help hospitals drive their HCAHPS scores, and position themselves for maximum P4P results.
The HCAHPS LDI presents a customized road-map to HCAHPS success (both short and long-term). Through an audio conference and two coaching sessions, hospital leadership will be equipped to aggressively and effectively:
· Manage the perception of HCAHPS both internally and within the community
· Develop strategies to improve HCAHPS scores over the short term
· Sustain high scores through a disciplined process of goal mastery and accountability
· Engage front line associates to consistently deliver excellent patient service
· Manage patient perceptions
Register now at www.customlearning.com.
Filed under: HCAHPS, Service Excellence | Tagged: HCAHPS
