As HCAHPS begins to transform even small and rural hospitals, the need to report excellent scores has never been more important.
Until now, a comprehensive service excellence process has been beyond the reach of many small and critical access hospitals. My friend Brian Lee, CEO of Custom Learning Systems, will be presenting a compelling case study of not only why this is no longer the case, but why it’s time to act on your service excellence ambition…now!
The teleconference will take place Tuesday, June 10, 2008 2:00 PM – 3:00 PM CDT (the cost is $49).
This session will be ideal for CEOs, Trustees, COOs, CNOs, and HR leaders.
Click here to register!
Filed under: Service Excellence
